Service Design is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Design. This also focuses on the process elements that align business and IT, Service Design aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach. Participant’s successfully passing Service Design phase would lead to obtaining a Service Design certification issued by the AXELOS Limited, UK, and a step closer to being an ITIL Expert in IT Service Management Certification.

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Course Highlights

  • Intense, Interactive Classroom Training
  • 100% Money Back Guarantee
  • Accredited courseware
  • Tips & Tricks on how to pass ITIL Service Strategy Certification Exam
  • Program delivered by Faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development

The ezPrep Approach

At the end of this course, the participants will learn:

  • Understanding the 4 Ps (People, Process, Product & Partners) and its importance in delivering services or Products.
  • Ensuring quality of services are being monitored and delivered as per the contract agreed in the Service Level Management.
  • Ensuring that the Organization protects, updates and manages their list of ‘live’ services effectively through their Service Catalogue.
  • Ensuring that only the most suitable vendor is selected as a Partner for delivering services and an effective process is in place for identifying, selecting, monitoring the performance of that vendor.
  • Optimizing capability of IT infrastructure and supporting organization to deliver a cost effective and sustained level of Availability that meets the business objectives.
  • Understanding the business thoroughly. Plan, balance and manage organization capacity for the present and future requirements effectively.
  • Ensuring that Security is properly planned so that they maintain Confidentiality, Integrity & Availability.
United States
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Online Self Learning


  • Introduction to Service Management
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology Related Activities
  • Organizing for Service Design
  • Technology Considerations
  • Challenges, Risks & Critical Success Factors
  • Scenario Based Exercises and thorough review
  • Tips & tricks in choosing the best answer!
  • Examination Preparation, Mock Examinations & Review
  • APMG, UK/CSME,USA Certification exam on Service Design

ezCourse Kit

  • 24 PDUs Participation Certificate all participants-relevant to PMP Certified Professionals.
  • Accredited courseware
  • ITIL 2 sets of Scenario & Questions Exercises that will prepare the participants for final exam.
  • Tips & Tricks on how to pass the Certification Examination
  • Course Certification Examination from APMG International - UK/CSME – USA
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Who is this Course for?

The target group of the ITIL Intermediate Qualification: Service Design certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Individuals who require a detailed understanding of the ITIL service design stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved.
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ITIL Intermediate Certification on Service Design

About the Exam

  • Exam Format: Multiple choice, scenario-based, gradient scored questions.
  • Number of Scenarios: 8
  • Number of Question per scenario: 1


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1. What are the Eligibility Requirements for ITIL® Foundation?

The ITIL® Foundation is an entry level Training Program. There are no required prerequisites to take the Exam. However, IT experience is highly recommended.