Chris Moore has over 20 years experience leading Federal, State and County projects.
He also has over 15 years in Quality Management, and over five years in complex
Operations Systems Management. Expertise includes Project Management, Software Quality
Engineering, and Quality Auditing, Management, Engineering and Assurance. He has
developed corporate methodologies based on PMBOK® Guide - 5th Edition, ANSI/ISO and IEEE/SEI CMM standards.
He has conducted assessments, collaborated to develop recommendations for improvements,
and developed strategic/action plans for one of the nation’s largest distributed
client/server welfare systems. He has developed an award-winning quality system;
directed a double award-winning quality improvement office; and selected as corporate-wide
Director of the Year, team recognized as “Office of the Year.”
Project Management Professional (PMI)®, Microsoft Project Black Belt.
Certified Software Quality Engineer, Quality Auditor, Manager of Quality/Organizational
Performance Excellence, Quality Engineering (AmSoc for Qual)
Judge and senior, lead quality awards examiner and trainer (CA Awards for Perf Exc)
Certified Industrial Engineer (manpower staffing and organization, U.S. Air Force)
Certified platform instructor (business and technical topics, PMI, ASQ and U.S.
Hans is a dynamic, team spirited, and results driven senior Level/Executive Management
Professional, Consultant, and Project Management Trainer. He has a 20+ year record
of verifiable success in significantly increasing growth, profitability and contributing
to shareholder value and earnings.
A Project Management Professional (PMP)® with vast experience in projects across
Project Manager Trainer (Qualified to teach in English & Spanish)
Functional Experience in Project Management:
10+ years IT and Project Management Professional® with experience in Fortune 500
organizations. She has proven expertise managing large budgets, large team size,
and successfully delivering project deliverables on time within budget and scope.
Julie has more than 10 years as an Experienced Educator teaching courses at the
college level and also teaching for Professional Certifications.
Application Development, Infrastructure Upgrades, Database Migration Upgrades, PMO
Templates and Guidelines, Continuous Process Improvement from ITIL and Six Sigma
perspective, Release Management, Sprint Planning, Team Building, PMO, PMP®
Kim Miller - Project Management. Kim specializes in business initiatives such as
Sales/Marketing, Delivery & Client Services projects; Change management and Process
She is a Professional Trainer & Facilitator utilizing Adult Learning Principles.
Derrick has 30 years of industry experience (Maintenance, Management, Engineering,
Project Management, Planning and Scheduling, Consulting, and Training). He is also
a Sr. Project Management Professional (PMP)®. PMP® (Project Management Professional)®
Certified Project Manager and a Certified ITIL® Professional. Moreover, he has taught
PMP®, Agile ACP®, and ITIL® certification classes to 1000+ professionals across
the Unites States; many of these professionals have gone on to pass the PMP®, Agile
ACP®, and ITIL® exams.
Derrick is also a Manager of Education - with extensive experience in Adult Learning
(synchronous-asynchronous), teaching methodologies and strategies. Additionally,
he has also done curriculum development, course development, course facilitation,
personnel management, personnel development, and supervision.
Computer professional with over 10 years consulting project management experience
developing custom computer software for clients in both the private and public sectors.
Worked with consulting agencies whose clients included Fortune 500 corporations.
He has provided these course both nationally and internationally. He is organized,
process oriented, with a strong commitment to tasks and continuous self improvement.
In addition to being a certified PMP®, he holds a graduate degree. “My commitment
to you and to myself is to act responsibly at all times and make decisions that
are in your best interest and by extension, those of my clients/students.”
Honest, Candid, and Committed to Client Success
I am an experienced Project Manager, Trainer, Team Lead, and Information Technology
(IT) Professional. With over 25 years of IT Project and Project Management (PM)
related experience. I am world travelled and a skilled communicator, interacting
effectively and efficiently with individuals, teams, management, users, partners,
and people of all levels and/or cultures. I constantly remain active in the areas
of project management and professional training in regards to PM and IT. This gives
me the opportunity to share my knowledge and experience with younger professionals
as well as sharpen my skills. I am also proficient in establishment of Information
Systems, Technology Structures, Project Management Offices (PMO)s and standard operational
procedures (SOP). I master stakeholder management and able to perform technology
analysis, and customer assurance functions on technology related projects to solve
complex workplace situations; both technical and nontechnical. My goals are to improve
within my discipline and to assist younger professionals to do the same through
dedication, education and training.
IT Service Management
Upon successfully achieving the ITIL Service Design, the participant will earn 3 credits in the ITIL Service Design qualification scheme.
The ITIL® Foundation is an entry level Training Program. There are no required prerequisites to take the Exam. However, IT experience is highly recommended.
It is a good idea to get trained from an Accredited Training Organization (ATO) since they are approved by APMG and legally permitted to conduct Training and Certification. The syllabus and the trainer will be assessed and approved by AXELOS Limited- the governing body for ITIL®.
Once you are ITIL® Foundation Certified, then you are eligible to take Certification Training at the Intermediate level; leading to ITIL® Expert. Please note that there are 2 separate streams at the Intermediate level. Depending on your area of focus you choose a particular stream.
ITIL® Certification starts with ITIL® Foundation. There are then two streams at the Intermediate Level. The prerequisite to take any of these intermediate courses is the ITIL® Foundation Certificate. The two streams are:
To become an ITIL® Expert you are required to have a minimum of 22 credits. The credit per module is mentioned adjacent to each module. You can either do all the modules in Service Life Cycle or do all the modules in Capability or a combination from either stream. However to do MALC, which is mandatory, one needs to have a minimum of 17 credits. Successfully passing MALC will fetch two certifications - one for completing MALC and the second - the coveted ITIL® Expert Certification.
The course duration is as per the credits awarded for each module. It is 3 days for Service Life Cycle, 4 days for Capability and 5 days for MALC.
The Service Life Cycle (SLC) is the core of ITIL®. This stream is for those who are directly delivering customer facing services by executing the ITIL® processes
The Capability module is for those who are basically interested in designing, developing and implementing processes that meet business objectives. For example Process Owners, Process Managers, and Process Practitioners.
The ATO will be offering the examination. Exams are offered paper based and online. Exams taken Online display your result immediately. Whereas it may take 3-4 working days to get the result for a paper based exam. Each Examination Institute has their own model for conducting the Exam.
There are many Examination Institutes that are accredited through AXELOS. They simply conduct the Exam. Training Institutes, such as ezCertifications have to be accredited with one or several of such Examination Institutes such as APMG International, TUV-SUD Germany, EXIN.
Foundation: A minimum score of 26/40 (65%) is required to pass the Foundation Exam. Intermediate Level Exams: A minimum score of 28/40 (70%) is required to pass an Intermediate Exam.
MALC Exam: A score of 35/50 (70%) is needed to pass the MALC exam.
There are no negative marks given for any of the Examinations. The marks for the Foundation Exam is either a 1 for a correct answer, and 0 for a wrong answer. For the intermediate examination it is different since it is gradient based. The best/correct answer will fetch full 5 marks. An almost right answer will fetch 3 marks. A slightly correct answer will fetch 1 mark, and 0 for a wrong answer.
There is no validation as such. If there is a major change – similar to what happened with ITIL® v2 to ITIL®v3, then there may be a bridge exam. However as of now there is no such indication of a major change coming up in the near future.
All ITIL® trainers must be "sponsored" by an ITIL® Accredited Training Organization (ATO). They should have minimum of 9 credits. Proof of certification along with profile should be forwarded by the ATOs lead trainer to the Examination Institute. The lead trainer should mentor the new trainer and the Examination Institute will also conduct an interview to assess the capability of the new trainer.
Service Design is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Design. This also focuses on the process elements that align business and IT, Service Design aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.
Participant’s successfully passing Service Design phase would lead to obtaining a Service Design certification issued by the AXELOS Limited, UK, and a step closer to being an ITIL Expert in IT Service Management Certification.
At the end of this course, the participants will learn:
The target group of the ITIL Intermediate Qualification: Service Design certificate includes, but is not restricted to:
ITIL Intermediate Certification on Service Design
ezCertifications is a Global Enterprise Learning Provider in the area of professional
certification courses. It provides high quality and cost-effective training solutions
to meet individual and organizational training requirements in mission-critical
areas of Project Management, IT Service Management, Information Security, Enterprise
Architecture, Business Analysis and Agile/Scrum.
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