Service Transition is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Transition. This also focuses on the process that aligns IT to business. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

Participant’s successfully passing Service Transition phase would lead to obtaining a Service Transition certification issued by the AXELOS Limited, UK, and a step closer to being an ITIL Expert in IT Service Management Certification.

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Course Highlights

  • Intense, Interactive Classroom Training
  • 100% Money Back Guarantee
  • Accredited courseware
  • Program delivered by Faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development

The ezPrep Approach

At the end of this course, participants will learn:

  • Incorporating new or changed services in a seamless manner
  • Short listing, evaluating and selecting the right partner to deliver services
  • Following Change Management Procedures, including CAB and ECAB procedures
  • Identifying and recording all the IT assets and establishing relationship between them so that Impact can be assessed accurately.
  • Having a unique identification, numbering, and naming conventions for different types of release
  • Testing on requirement and corresponding validation happen at each stage to ensure service is delivered as required
  • Identifying most appropriate type of Release suitable to the organization
  • Importance having a Service Knowledge Management System to help analyze information and take appropriate decisions benefitting the business
  • Identifying Key Performance Indicators leading to Critical Success Factors
United States
Training Type
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Online Self Learning


  • Introduction to Service Management
  • Service Transition Principles
  • Service Transition Processes
  • Managing People through Service Transitions
  • Organizing for Service Transition
  • Technology Considerations
  • Implementing & Improving Service Transition
  • Challenges, Critical Success Factors and Risks.
  • Scenario Based Exercises and thorough review
  • Tips & tricks in choosing the best answer!
  • Examination Preparation, Mock Examinations & Review
  • APMG, UK/CSME,USA Certification exam on Service Transition

ezCourse Kit

  • 24 PDUs Participation Certificate all participants-relevant to PMP® Certified Professionals.
  • Accredited courseware
  • ITIL 2 sets of Scenario & Questions Exercises that will prepare the participants for final exam.
  • Tips & Tricks on how to pass the Certification Examination
  • Course Certification Examination from APMG International - UK/CSME – USA
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Who is this Course for?

The target group of the ITIL Intermediate Qualification: CSI certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved.
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ITIL Intermediate Certification on Service Transition

About the Examination:

  • Exam Format: Multiple choice, scenario-based, gradient scored questions.
  • Number of Scenarios: 8
  • Number of Questions per scenario: 1


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1. What are the Eligibility Requirements for ITIL Foundation?

The ITIL Foundation is an entry level training program. There are no pre-requites for entry to this exam. However IT experience is highly recommended.